Our Practice
We combine medical expertise with a multidisciplinary team approach, delivering holistic programs that nurture physical, emotional, and social wellbeing.
Booking An Appointment
To book an appointment please call us on (02) 6921 2040. Alternatively, some clinicians currently have online booking via our website.
Appointment reminders are sent 48 hours prior to your appointment.
Urgent Appointments
On the day appointments are available for urgent care. Appointment reminders are sent 48 hours prior to your appointment.
Nova Health Co do not offer a Walk in Service. Please book an appointment for the same day as above (acute problems) or a routine visit. You may book through our reception staff.
Cancellations
Please give 24 hours notice if you need to cancel or reschedule an appointment. If an appointment is not cancelled within this time frame, the full fee of your appointment will apply.
Billing Policy
We are a private billing practice and all services incur a fee which is payable at the end of your consultation.
Our support team are able to process your Medicare rebate for you (see fee schedule for appointments eligible for Medicare rebate). For a comprehensive fee list please speak to our support team. Payment for our programs can be made via our website or at reception.
Privacy Policy
Your privacy is extremely important to us. We will not disclose health or personal information to a third party without your consent. To view a copy of our full privacy policy please ask our support team.
Communications Policy
You require an appointment for any requests that you may have for your doctor or health care professional. It is not possible for our doctors or health care professionals to call you back or take phone calls regarding your health.
Our support team will offer an appointment based on clinical need and can also, if eligible, provide the option of a telehealth appointment. In some cases, telehealth appointments may not attract a Medicare rebate, our staff will inform you if this is the case.
Our online booking system AMS, also allows for you to order scripts and request medical certificates, and our practitioners will complete within 48 hours after this is requested.
Feedback
At Nova Health Co we are committed to ensuring that our patients and referrers receive the very best in service, communication and care. We appreciate your feedback to help us achieve this.
If you would like the opportunity to provide feedback on our services we encourage you to email admin@novahealthco.com.au or alternatively you can leave feedback on your next visit by placing your comments in our feedback box at reception.
Your health, supported at every stage.
From your first appointment through every stage that follows, our doctors, midwives and allied health team are here to support you.
